We’re looking for an AI & Automation Lead to drive digital transformation within a large, enterprise-scale technology organization.
You’ll lead the modernization of global application operations, introducing automation, AI-driven optimization, and continuous improvement across critical digital platforms such as analytics, CRM, web, mobile, and talent systems.
This is a strategic yet hands-on role that combines vendor management, project leadership, and AI innovation in a highly dynamic, regulated environment.
Key Responsibilities
- Lead the integration of AI and automation technologies across operational and support processes (incident management, predictive maintenance, service optimization).
- Identify, design, and implement process improvements using data insights and automation tools.
- Monitor performance and ensure SLA/KPI compliance for AI-enhanced workflows.
- Manage vendor governance, contract renewals, RFPs, and benchmarking activities.
- Oversee budget tracking, training compliance, and skills dashboards.
- Coordinate invoice review, audit readiness, and GxP compliance.
- Act as the primary interface for stakeholders and external partners, ensuring alignment across digital domains.
What are we looking for?
Must-Have Skills
- Minimum 5 years’ experience in enterprise digital technology environments.
- At least 5 years in service or project management, preferably in transformation contexts.
- Proven experience delivering AI or automation-related initiatives (not limited to IT infrastructure).
- Strong understanding of automation frameworks and generative AI technologies.
- Demonstrated experience managing large-scale vendor contracts.
- Excellent communication, stakeholder management, and leadership skills.
- Fluent in English; familiarity with GxP and regulated processes.
Nice-to-Have
- Background in the pharmaceutical or life sciences sector.
- Experience with Power BI and operational reporting.
- Working knowledge of French or Dutch for stakeholder interactions.
What do we offer?
Location: Brussels (hybrid)
Workload: Full-time (5 days/week; 4 negotiable for the right candidate)
Hybrid setup: Minimum 2 days/week on-site in Brussels
Contract: Freelance or Permanent
Duration: 1-year contract, renewable through 2027
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