You will join a team responsible for the delivery and operational continuity of a mission-critical mobile application used by field professionals in a high-availability, security-sensitive environment. The application supports real-time operations on smartphones and tablets and evolves continuously through regular releases.

To strengthen operational support, we are looking for a technically grounded coordinator who acts as the central point between business analysts, development partners, and internal IT teams, ensuring incidents, changes, and releases are handled in a controlled and transparent way.

What you’ll do

• Act as the technical point of contact supporting business analysts in the day-to-day operation of the application.
• Own incident and problem management, including investigation, root-cause analysis, coordination of resolution, and clear communication to stakeholders.
• Manage and prioritize incoming tickets, ensuring correct dispatching and follow-up until resolution.
• Plan and coordinate application releases in collaboration with development and infrastructure teams.
• Perform compatibility and impact testing between the application and the underlying infrastructure.
• Coordinate regular operational meetings with the external software development partner.
• Align and coordinate interactions between multiple internal IT departments involved in application delivery and support.
• Prepare and participate in steering committees, providing clear status updates, risks, and action points.
• Contribute to improving operational stability, support processes, and incident handling practices.