You will join a technology team responsible for ensuring a reliable, secure, and well-supported digital workplace environment. The focus of this role is on end-user computing, collaboration tooling, and Microsoft 365 services, with a strong emphasis on Teams (Calls & Events), device management, and operational excellence.

You act as a key enabler for collaboration and communication, ensuring that users, meeting rooms, and collaboration platforms work smoothly and consistently.

What you’ll do

• Manage and support laptops and end-user devices, including installation, configuration, updates, and troubleshooting.
• Provide hands-on support and proactive monitoring for meeting room technology, including Yealink video conferencing systems.
• Configure and support Microsoft Teams Calls, including Automatic Calling Plans, Auto Attendants, Call Queues, and number management.
• Provide technical setup and live support for Teams meetings and events, intervening where required.
• Manage devices and compliance using Microsoft Intune.
• Maintain and ensure accuracy of the Configuration Management Database (CMDB).
• Structure, maintain, and manage the lifecycle of SharePoint environments and associated storage.
• Handle incident management, ensuring tickets are followed up, escalated where needed, and resolved within SLA.
• Collaborate closely with internal IT teams and external suppliers for updates, fixes, and improvements.
• Document procedures, user guides, and operational instructions.