Join a thriving environment where your skills will directly contribute to providing top-notch support in the dynamic field of IT services. We are seeking dedicated professionals eager to enhance user experiences and streamline service delivery for internal clients.

As the ideal candidate, you are an enthusiastic Service Desk Agent committed to resolving issues and ensuring customer satisfaction. If you thrive in a fast-paced setting and have a knack for problem-solving, this opportunity might be the perfect fit for you.

• You ensure the availability of the service desk by handling incoming calls, portal requests, and emails.
• You address complex incident and request inquiries from internal staff.
• You provide on-site and phone support for hardware and software issues.
• You analyze reported malfunctions and change requests regarding computers and applications.
• You prioritize your tasks using the Service Management Tool, adhering to ITIL standards.
• You maintain relevant, high-quality, and timely communication to sustain service levels.
• You participate constructively in Service Support team meetings.
• You collaborate with your team to meet designated targets and escalate issues when necessary.