You will join a public-sector IT organization responsible for supporting mission-critical digital systems used by operational field teams. These systems enable secure, mobile, and reliable access to information and play a key role in day-to-day operations.
The Services Division acts as the central point of contact for IT support, hardware and software deployment, and operational continuity. Beyond first-line support, the team actively feeds structural issues back into continuous improvement cycles and service governance. As a Senior IT Support & Operations Specialist, you ensure the stability, security, and usability of IT systems used by a large operational user base. You combine hands-on technical support with coordination, prioritization, and second-line expertise. You operate in a structured ITSM environment and contribute directly to service quality, cybersecurity, and continuous improvement.
What You’ll Do
- Provide 1st and 2nd line IT support for end users in a mission-critical environment.
- Act as the technical reference for second-line support, resolving complex incidents and problems.
- Support roll-out and deployment of IT applications and devices, including configuration of end-user workstations.
- Perform technical analyses, formulate recommendations, and contribute to structural solutions.
- Coordinate and prioritize support tasks, incidents, and technical activities.
- Ensure proper incident follow-up, documentation, and reporting toward project or IT leadership.
- Contribute to IT service governance, including SLA follow-up and continuous improvement (PDCA).
- Support operational systems and assist with second-line implementation activities.
- Stay up to date with the IT tools, platforms, and standards in use.
- Participate in an on-site support rotation between 07:00 and 17:00.
What are we looking for?
- You have proven experience in IT support roles, covering both first- and second-line support in a structured environment.
- You have strong hands-on experience with Microsoft Windows environments, including Windows 11 administration and troubleshooting.
- You work confidently with Active Directory for user and access management.
- You have experience managing endpoints and applications using tools such as Microsoft Intune and SCCM.
- You are familiar with IT Service Management (ITSM) principles and tools, and you understand how incidents, problems, and service requests are handled end to end.
- You have a solid background in system administration and operational support, enabling you to diagnose issues and propose effective technical solutions.
- You are comfortable prioritizing tasks based on urgency and impact in an operational context.
- You communicate clearly and professionally, both with end users and internal stakeholders.
- You are fluent in French and have a passive understanding of Dutch and English, allowing you to operate in a multilingual environment.
What do we offer?
Location: Brussels (on-site)
Duration: January 2026 – December 2026
Work model: Full-time, on-site only
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