Join a vibrant working environment where your role as a Junior IT Helpdesk Officer is pivotal in ensuring seamless IT support for the team. As the first point of contact for IT-related issues, you will play a key role in maintaining high levels of productivity and satisfaction among internal users.

As an ideal candidate, you love providing excellent customer support. You thrive in a collaborative setting and are eager to extend your knowledge in IT services.

• You ensure availability of the IT Service Desk via phone, email, and the internal support portal.
• You manage and resolve complex incidents and service requests from internal users.
• You provide both telephone and onsite support for hardware and software issues.
• You analyze reported problems and change requests related to computers and applications.
• You prioritize tasks using the Service Management Tool in line with ITIL processes.
• You maintain clear, timely communication with internal clients to ensure quality support.
• You actively participate in team meetings and continuous improvement initiatives.