For a public services client, as a Service Designer you will design and structure end-to-end digital service experiences, from user research to solution validation. Your role focuses on ensuring services are coherent, usable, and aligned with strategic objectives while maintaining a high level of service quality.. You work closely with stakeholders, delivery teams, and users to shape and validate service concepts in a digital environment.

Your responsibilities include

• Understanding user needs and client expectations through qualitative and quantitative research.
• Translating research insights into clear service and experience concepts.
• Designing and modelling user and service journeys, including personas, customer journeys, and service blueprints.
• Co-creating solutions with stakeholders, project teams, and users through workshops and collaborative sessions.
• Producing wireframes, prototypes, and test scenarios to validate service concepts.
• Ensuring consistency and quality of the user experience across all touchpoints.
• Supporting development teams by promoting UX, service design, and accessibility best practices.
• Contributing to continuous evaluation of solutions through testing, metrics, and analysis.
• Applying applicable information security rules throughout the design and validation process.