Business AnalystBusiness Analyst – Digital Case Management Platforms
Brussels-Capital
Digital - Analysis
Bachelor, Master
Work experience: 5-7
Reference number: 93054

You will join a large-scale public-sector digitalisation initiative focused on building end-to-end digital case management solutions. The platform consists of multiple interconnected modules that support complex processes, data exchange with internal and external partners, and integration with a broader enterprise application landscape.

The environment is functionally complex, highly regulated, and continuously evolving, requiring strong analytical skills, structured thinking, and close collaboration between business and IT, As a Business Analyst, you are responsible for bridging business needs and IT solutions. You analyse processes, clarify requirements, and ensure that delivered solutions effectively support end users and operational workflows.

What you’ll do

  • You perform business and functional analysis and ensure the delivered solution aligns with the intended business objectives.
  • You analyse existing processes and identify opportunities to simplify, improve, or redesign workflows, with or without IT support.
  • You work closely with business stakeholders to understand needs, expectations, and constraints, even when information is incomplete or evolving.
  • You organise and facilitate workshops to gather requirements and validate assumptions.
  • You translate business needs into clear, structured requirements and maintain alignment with development teams.
  • You support backlog management, prioritisation, and refinement in an Agile context.
  • You collaborate with developers, testers, and other analysts to ensure functional consistency and usability.
  • You actively contribute to continuous improvement of both processes and solutions.

What are we looking for?

  • You have proven experience in business analysis and functional analysis, preferably in complex or enterprise IT environments.
  • You have experience aligning business needs with IT solutions and working closely with multiple stakeholder groups.
  • You are comfortable analysing detailed processes and working with changing or incomplete information.
  • You have experience organising and facilitating workshops with diverse stakeholders.
  • You have experience working in Agile environments and collaborating with delivery teams.
  • You are familiar with backlog management tools such as Azure DevOps, Jira, or similar.
  • You have experience using visualisation and collaboration tools such as Figma, Miro, or equivalent.
  • You are familiar with user-centric IT projects and complex application landscapes.
  • You are comfortable managing priorities in environments with frequent change.
  • You are open to using AI-assisted tools to support analysis and delivery.
  • You communicate fluently in EnglishDutch and French.

What do we offer?

Location: Brussels 

Working model: Hybrid — minimum 2 days onsite per week

Contract type: Open to both permanent employees and freelancers

Start date: ASAP 

End date: 27/10/2026

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