You will join a self-managing team responsible for analysing, coordinating and resolving incidents, problems and change requests within the core market communication platform used across the Belgian energy sector. This platform supports billing, settlement and structured message exchanges between market parties, making quality and continuity critical.

In this role, you work closely with analysts, vendors and distribution operators to analyse system behaviour, validate fixes, coordinate improvements and ensure stable, predictable operations. You bring a combination of business analysis, process optimisation, ITIL expertise and sector knowledge. You contribute to a positive team culture built on ownership, collaboration and transparent communication.

What you will do

• You analyse and coordinate incidents, problems and changes related to batch processing and market communication flows.
• You investigate root causes, propose optimisations and follow up on the implementation of fixes or process adaptations.
• You participate in weekly alignment meetings with vendors and market parties, ensuring clear communication and shared understanding of issues, priorities and resolutions.
• You evaluate system behaviour, document updates, share knowledge across the team and proactively identify improvements in workflows or internal processes.
• You manage your own priorities independently, raise risks where needed and contribute to a smooth and collaborative team environment.
• You help maintain and improve process documentation and support onboarding of new team members.