Join a dedicated and innovative team where your expertise in application management will support various operational processes and improve service delivery within a public sector organization.

You will work as a Functional Application Manager responsible for the operational management and support of a portfolio of business applications. Your focus is on ensuring continuity, usability, and controlled evolution of applications used in social and care-related operational processes.

Your responsibilities include

• Providing first-line functional support by answering questions from end users and key users.
• Performing second-line support through in-depth analysis and functional troubleshooting.
• Coordinating and structurally following up third-line support with external vendors under SLA agreements.
• Supporting and executing application upgrades, ranging from minor updates to larger releases.
• Managing user access and authorizations, including role and rights assignment.
• Administratively following up vendor-delivered services and support agreements.
• Analysing existing application usage and identifying functional improvement opportunities.
• Documenting applications clearly, including functional descriptions, application architecture diagrams, and tooling overviews.
• Maintaining procedures and documentation and making them accessible to relevant stakeholders.
• Supporting change initiatives related to application improvements or migrations.