You will act as an Expert Implementation Coordinator within a large-scale program introducing Electric Bus Systems (EBS) across operational sites and maintenance centers. Your role is to coordinate, follow up, and facilitate the on-site implementation of EBS-related processes and procedures.

You operate as part of the core program team and report to the Change Manager. Your focus is on execution, stakeholder coordination, problem resolution, and change facilitation at depot level.

Your responsibilities include

• Coordinating the implementation of all EBS-related processes and procedures at assigned depots and maintenance centers, based on a predefined implementation playbook.
• Maintaining an end-to-end view on implementation planning for your assigned locations and tracking progress against milestones.
• Acting as the single point of contact on-site during the implementation phase.
• Organising and facilitating on-site coordination with local operations, technical teams, and other stakeholders.
• Communicating proactively with local stakeholders and capturing questions, concerns, and feedback.
• Supporting users during their adoption and familiarisation phase, including presence during preparation, roadshows, implementation, training, and hypercare after go-live.
• Detecting, analysing, and resolving issues during implementation where possible.
• Performing root cause analyses when issues cannot be resolved locally.
• Escalating issues in a structured manner and following up on resolution status.
• Reporting progress, risks, issues, and resolutions to the Change Manager.
• Assessing whether implemented solutions are sufficiently stable for daily operations.