We’re looking for a Problem & Incident Analyst to help ensure system continuity and reduce incident backlogs within a high-availability data exchange environment.

You’ll join a collaborative operations team that serves as the first point of contact for market participants — analysing issues, coordinating resolutions, and contributing to process improvements in line with ITIL standards.

This is an excellent opportunity for someone with a first experience in problem analysis or functional support who wants to deepen their expertise in data-driven incident management within the Belgian energy sector.

What You’ll Do

• Analyse complex incidents to identify root causes and propose effective solutions.
• Coordinate resolution efforts between internal teams, vendors, and external stakeholders.
• Prepare and facilitate recurring bilateral meetings with external partners to track progress and share updates.
• Document and prioritise issues in collaboration with the problem and change teams.
• Maintain a structured backlog of incidents and ensure accurate follow-up.
• Write clear work instructions and workaround documentation.
• Contribute to continuous improvement by grouping recurrent incidents for deeper analysis.
• Work closely with analysts and developers to ensure problems are fully understood and resolved.