Join an organization that is dedicated to embedding User Experience (UX) as a fundamental aspect of its operations. This opportunity is ideal for a Senior UX Consultant eager to make an impact in enhancing user experience and establishing governance frameworks. You will help embed User Experience (UX) as a core capability across a large digital organization, covering both internal applications and customer-facing digital products.
Your role combines hands-on UX delivery in active projects with strategic advisory work to build UX maturity, governance, and best practices.
Your responsibilities include
- Designing and validating user-centered solutions for internal users and external customers.
- Conducting and facilitating UX research activities, including interviews, usability testing, and field studies.
- Translating research insights into personas, user journeys, and service blueprints.
- Creating wireframes, prototypes, and validation artefacts to support decision-making.
- Ensuring UX quality and consistency across projects, releases, and digital touchpoints.
- Collaborating closely with product owners, business architects, developers, and stakeholders in Agile teams.
- Coaching and mentoring teams on UX principles, methods, and best practices.
- Supporting the definition and adoption of UX roles, responsibilities, and ways of working.
- Contributing to UX vision, principles, standards, and governance models.
- Supporting the development and evolution of design systems, guidelines, and reusable patterns.
- Embedding UX activities into discovery, backlog refinement, development, and validation processes.
- Balancing user needs, business goals, and technical constraints in design decisions.
What are we looking for?
- You have 8–10+ years of professional experience in UX, service design, or product design.
- You have proven experience working in complex organizations and digital transformation contexts.
- You have hands-on experience with both customer-facing and internal digital products.
- You have a strong track record in building UX maturity, governance, or best practices within organizations.
- You have experience in a consulting or advisory role.
- You are proficient with UX research and design tools.
- You are able to influence stakeholders using data, insights, and experience.
- You are familiar with Agile, Scrum, or SAFe frameworks.
- You are fluent in Dutch or French, and have a good working knowledge of English.
- Experience with CMS platforms, such as Magnolia.
- UX-related certifications (e.g. Nielsen Norman Group, Human Factors International).
- Experience defining or scaling design systems.
- Experience in regulated or public-service environments.
What do we offer?
Location: Anderlecht (Belgium)
Work mode: Hybrid
Onsite presence: Minimum 3 days per week onsite
Increased onsite presence required during onboarding
Contract type: Freelance or Permanent
Initial duration: 6 months (extension possible)
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