As a Junior Service Desk Technician, you will be the first point of contact for professional customers, ensuring their issues, inquiries, and service requests are handled efficiently and with care. You will guide customers from the initial report to the final resolution, ensuring the best possible experience and smooth communication throughout.
This is a hands-on entry-level IT role where you’ll gain experience in infrastructure, IP basics, and service desk operations in a dynamic 24/7 environment.
Key Responsibilities
- Handle incoming calls, web cases, and emails from internal and external customers.
- Correctly dispatch incoming issues to technical teams and ensure timely follow-up.
- Keep customers informed about the status and resolution of their incidents.
- Execute tasks in line with defined work instructions and internal procedures.
- Ensure smooth follow-up of field interventions.
- Report recurring issues and contribute to continuous improvement.
- Support colleagues and collaborate closely to improve customer satisfaction.
What are we looking for?
- You hold a diploma in technical training in higher education or possess equivalent experience.
- You have a genuine passion for IT and a drive to learn, particularly regarding IT infrastructure and basic IP knowledge.
- You possess strong technical insight and can effectively work with Office 365 applications.
- You are customer-oriented and communicate clearly and efficiently.
- You are a team player, ready to collaborate in a close-knit environment.
- You exhibit punctuality, adhering strictly to a set work schedule due to 24/7 support requirements.
- You demonstrate efficiency by identifying improvements to existing procedures.
- You have a good command of Dutch, French, and English languages, both written and spoken.
- You can provide customer-oriented communication via phone, email, or E-ticket.
What do we offer?
Location: Brussels.
Training: 2 months onsite training (office hours, approx. 8:00–16:30). Gradual transition to live modules.
Shifts: Full 24/7 service desk rotation after training, including evenings, weekends, and nights. Willingness to participate in night shifts is essential.
Contract: Freelance or Permanent, full-time.
Start date: As soon as possible.
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