We are looking for an experienced IT Support Engineer with a strong infrastructure background and a passion for keeping complex environments running smoothly. You’ll play a central role in incident coordination, ensuring operational stability across data center networks, cloud environments, and enterprise systems.

You’ll join a team that values ownership, teamwork, and proactive problem-solving, supporting critical IT operations in a modern, hybrid infrastructure.

Key Responsibilities

• Handle and coordinate IT incidents and service requests in a complex infrastructure environment.
• Manage tickets through TOPdesk, ensuring proper classification, prioritization, and resolution.
• Troubleshoot and support network components (switching, routing, datacenter networks).
• Support and maintain Cloud infrastructure services.
• Collaborate closely with system, network, and application teams to ensure uptime and service continuity.
• Contribute to continuous improvement and documentation of IT processes following ITIL best practices.