IT Service Manager – Microservices & Platform Integration
Brussels-Capital
Digital - (Project) Management
Work experience: 5-7
Reference number: 92504
You will join a large public-sector digital environment undergoing continued modernization, with a strong focus on platform evolution and microservices integration. The organization is accelerating the delivery and integration of new digital services within a modernized platform landscape.
In this role, you will take end-to-end responsibility for coordinating services, teams, and delivery activities to ensure operational excellence, scalability, and alignment with the broader IT strategy.
What you’ll do
- Take ownership of service delivery across multiple teams and activities to achieve agreed objectives.
- Coordinate and accelerate the integration and creation of new microservices within an existing platform ecosystem.
- Act as a bridge between technical teams, service management, and stakeholders, ensuring alignment and continuity.
- Apply and enforce service management best practices across incident, problem, release, dependency, and change management.
- Provide advisory input by proactively identifying improvement opportunities and proposing concrete solutions.
- Support teams in working effectively across team boundaries, promoting collaboration and shared accountability.
- Ensure delivery aligns with organizational strategy, governance, and quality standards.
- Monitor service performance, risks, and dependencies, and intervene where necessary to maintain stability and progress.
What are we looking for?
- You have at least 10 years of experience in a senior Service Manager or similar role.
- You have strong experience with IT Service Management frameworks, including ITIL (Incident, Problem, Release, Dependency, and Change Management).
- You have proven experience working in Agile environments, including Scrum ceremonies, Definition of Ready (DoR), and Definition of Done (DoD).
- You are familiar with project and program governance frameworks such as PRINCE2 and/or PMFin.
- You have a solid understanding of microservices architecture, including synchronous and asynchronous communication (REST, messaging/queues).
- You understand relational databases (minimum DB2) and core data quality principles.
- Knowledge of the organizational and IT structure of the Belgian federal public administration, specifically within finance-related domains.
- You have strong analytical and problem-solving skills and can integrate complex information into actionable decisions.
- You speak English fluently and you have a good working knowledge of Dutch or French.
What do we offer?
Contract: Freelance or Permanent
Start date: No later than 1 April 2026
Duration: 1 year, with option to extend
Location: Brussels (hybrid)
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