Customer Master Data Officer – SAP CRM & GDPR
Brussels-Capital
Digital - Data
Work experience: 3-5
Reference number: 93508
Our client in the transport sector is seeking a professional to join the customer experience solution department. This role focuses on supporting business operations through specialized system management and ensuring compliance with data protection standards within a large-scale organizational context.
Your responsibilities:
- Manage business processes within the SAP-CRM on-premise environment to support customer experience goals.
- Ensure full compliance with GDPR regulations and local data protection laws across all activities.
- Handle sensitive and confidential information with the required discretion in a professional setting.
- Collaborate with internal teams to optimize customer experience solutions and business workflows.
- Maintain high standards of data integrity and procedural accuracy within the CRM system.
What are we looking for?
- You hold at least a Bachelor’s degree in Business, Economics, or a related field.
- You have 2–5 years of experience working with SAP CRM (on-premise) from a business user perspective.
- You demonstrate proven knowledge of GDPR in line with Belgian legislation (Law of 25/05/2018).
- You have 2–5 years of experience in a comparable data management or privacy-related role.
- You are experienced in working within regulated or compliance-driven environments.
- You have demonstrated experience managing time-bound deliverables and operational backlogs.
- You are fluent (C1/C2) in Dutch OR French, both written and spoken.
Nice to Haves
- Experience working within a public sector organization.
- Experience handling confidential or secure data processing activities.
- Experience with data quality management and cleansing processes.
- Experience working under pressure with multiple priorities.
What do we offer?
- Work regime: Full-time
- Location: Brussels (hybrid)
- Contract: open to both permanent employees and freelancers
- Start: 06/04/2026
- End: 28/02/2027
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