Senior IT Helpdesk Officer
Antwerp
Digital - Support
Secondary, Bachelor, Master
Work experience: 5-7
Reference number: 93479
Our client, a semi-public organization focused on sustainable waste management and environmental safety, is seeking a seasoned IT professional. The role focuses on managing workstations and resolving technical issues to ensure optimal productivity for all end-users.
Your responsibilities:
- Register, analyze, and resolve technical hardware and software incidents through a ticketing system.
- Install, maintain, and replace workstations and peripheral equipment.
- Deploy and customize local system software and end-user applications.
- Manage inventory and stock levels for reserve equipment and hardware components.
- Formulate proposals for new hardware and software selection based on organizational needs.
- Apply ITIL processes for service requests, incident management, and change control.
- Maintain comprehensive documentation and technical inventories for the workstation park.
What are we looking for?
- You bring 8+ years experience in a helpdesk or servicedesk environment.
- You have practical knowledge of ITIL processes and experience with ITSM tools.
- You possess experience in application support and resolving user issues across diverse software environments.
- You have experience with hardware maintenance, installation, and inventory management.
- You're native in Dutch.
- You bring a basic understanding of IT security and general security awareness.
- You possess a service-oriented mindset with the ability to explain technical information clearly.
- You're stress-resistant and capable of prioritizing tasks under pressure.
- You bring a portfolio or documented example of a recent complex incident investigation and resolution.
Nice to Haves
- Possession of a security clearance.
What do we offer?
- Start date: ASAP
- Location: Dessel
- Work regime: Full-time
- Contract: open to both permanent employees and freelancers
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