Workstation Engineer – 3rd Line Support
Brussels-Capital
Digital - Security
Secondary, Bachelor, Master
Work experience: 7-10
Reference number: 91069
We are looking for an experienced Workstation Engineer to strengthen the End-User-Device team of a major player in the European energy sector.
You will handle complex 3rd line incidents related to Windows-based client systems and applications, while contributing to software packaging, scripting, and controlled software distribution within a secure enterprise environment.
This role combines hands-on technical expertise with analytical problem-solving and coordination with internal stakeholders and external vendors.
Key Responsibilities
- Provide 3rd line client and OS support, investigating escalated incidents from 1st and 2nd line support teams.
- Troubleshoot and resolve Windows 10/11 client issues in a high-security environment.
- Participate in packaging, scripting, and deployment of commercial and internally developed software.
- Maintain and update client workstations, ensuring system compliance and security.
- Collaborate with vendors on software or licensing issues.
- Document technical procedures and ensure clear communication across teams.
What are we looking for?
Must-Have Skills
- Minimum 5 years of experience in a comparable environment (10 years preferred).
- Proven experience in 3rd line client support for Windows environments.
- Expertise in Windows 10/11 administration and troubleshooting.
- Strong knowledge of Microsoft Office, end-user devices (desktops, laptops, smartphones, printers, peripherals), and client hardware.
- Experience with controlled software distribution (SCCM or similar).
- Solid understanding of secure enterprise client/server networks.
- Excellent troubleshooting, analysis, and documentation skills.
- Languages: Fluent in Dutch or French, and English.
Nice-to-Have Skills
- Experience with Active Directory and Group Policies.
- Familiarity with Microsoft Intune, WINPE, and Deployment Toolkit (MDT/AIK).
- Scripting knowledge (PowerShell, VBScript, DOS Batch).
- Experience with packaging and silent software installations.
- Knowledge of Azure AD or hybrid identity environments.
What do we offer?
Location: Brussels (Schaarbeek area)
Hybrid: 2 days per week on-site required
Contract: Freelance or Permanent
Start Date: As soon as possible
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