Pauwels Consulting
Customer Service Support (French/Dutch)
Corporate & Logistics - Sales & Customer care - brussel / bruxelles
  • Every day, we rise to the challenge to make a difference, and here’s how the Customer Service Support role will make an impact. To bid service to customer first, without losing integrity. He or she will make sure that all customers are serviced appropriately so that they leave happy.
  • Provide help to customers
  • Treat orders from A to Z and ensure the following up. Be the helpdesk for customers and representatives. Have direct contact with customers and assist them with their questions.
  • Resolve complaints
  • Process the complaints and reply to inquiries.
  • Assist internal customers
  • Work closely with the sales department, supply chain and external warehouse.
  • Respect & Follow-up Process
  • Responsible for the creation and follow up of the customer and material master data.
  • Responsible for the input of new prices and conditions of the products sold to our customers
Reference number: 62318

What are we looking for?

  • Fluent in Dutch & French, knowledge of English
  • Knowledge of SAP is nice to have
  • Genuine interest to help customers
  • Ability to solve problems, stress resistance
  • You have a thoughtful, friendly and positive attitude & good communication skills

What do we offer?

  • Challenging projects based on your interests and skills
  • Personal follow-up and clear, transparent communication both before and after commencement of employment
  • Possibility to follow extra training
  • Inspiring network events and legendary after work drinks
  • Strong network of industry leading clients
  • Expertise within IT, Engineering and Life Sciences
  • A flying start for every junior, growth opportunities and possibility to share gathered knowledge for more senior employees
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Joachim Cemolin
Joachim Cemolin
Talent Acquisition Specialist Life Sciences
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