Pauwels Consulting

IT Support 1st & 2nd Line

ICT & Digital - Support

Pauwels Consulting is looking for someone to strengthen the Helpdesk team at our customer.Within the Pauwels family, you will also find a strong community of Support & Network Engineers which will enable you to exchange ideas, experiences and maybe even discover new niches!Your main responsibilities include:

  • You offer first and second line support for all kinds of IT problems
  • You are not a conduit for questions, but you solve as many problems as possible yourself, quickly and efficiently. What you cannot solve over the phone, you pass on to colleagues from more specialized teams
  • You determine the priority for each call. What needs to be solved right away and what can wait? After the support call, you follow up from A to Z to make sure that the problem is completely solved and that everyone is satisfied
Reference number (33878)

What are we looking for?

  • At least 2 years of experience as an IT Support Engineer
  • Tools such as Active Directory, SCCM, PowerShell, ServiceNow,... don't have any secrets for you anymore
  • Customer-oriented communicator – You are empathetic, listenable and calm. You assist every employee as best as possible, not only because it is your job but also and above all because you like to help people
  • Analytical and problem-solving – You are able to quickly detect a problem by asking the right questions to the employee. You tackle every problem immediately and independently come up with the most efficient solution
  • Professionalism – You are an important point of contact, so we expect you to be professional in all your contacts
  • Tools such as Active Directory, SCCM, PowerShell, ServiceNow,... don't have any secrets for you anymore
  • Language skills – You communicate fluently in Dutch and French. English is a plus, because communication with the IT staff in the back office often takes place in that language

What do we offer?

  • Challenging projects based on your interests and skills
  • Personal follow-up and clear, transparent communication both before and after commencement of employment
  • Possibility to follow extra training
  • Inspiring network events and legendary after work drinks
  • Strong network of industry leading clients
  • Expertise within IT, Engineering and Life Sciences
  • A flying start for every junior, growth opportunities and possibility to share gathered knowledge for more senior employee

In which city will you work?

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Apply now!

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In a nutshell
brussel / bruxelles
employee, freelancer
40 per week
Sybe Van Zele
Sybe Van Zele
Talent Acquisition Specialist IT